Products & Usage
How do I choose the right Brow Pencil shade?
How do I choose the right Brow Pencil shade?
We recommend choosing a shade that closely matches your natural brow hair rather than your head hair. If you prefer a soft, natural look, choose a shade slightly lighter than your brow hair. If you prefer a more defined look, choose a shade slightly deeper. When in doubt, neutral and ash-toned shades tend to look the most natural on the skin.
What if I’m between two shades?
What if I’m between two shades?
If you are between two shades, we recommend choosing the lighter shade for a softer, more natural finish. You can also blend two shades together — use the lighter shade at the front of the brow and the deeper shade through the arch and tail for a more dimensional, natural-looking brow.
How long do your brow pencils last?
How long do your brow pencils last?
This depends on how often the pencil is used, but on average, one brow pencil lasts approximately 3+ months with daily use. Because our pencils are highly pigmented, only a small amount of product is needed for each application.
How do I know which brow gel to choose — Brow Lamination Gel or Brow Sculpt?
How do I know which brow gel to choose — Brow Lamination Gel or Brow Sculpt?
If you have thick, unruly, or downward-growing brow hairs and want a strong, long-lasting hold, the Brow Lamination Gel is the best choice. This formula is designed to give a lifted, structured brow look while also conditioning the brow hairs with ingredients such as Vitamin E, Pro-Vitamin B5, castor oil, jojoba oil, and ginger root extract, making it ideal for both styling and hydration.
If you’re looking for something quick and easy for everyday use or on-the-go application, Brow Sculpt is a great option. It can be applied in seconds, sets the brows into place, and dries clear with a soft matte finish. This option is perfect for creating clean, polished brows with minimal effort.
Some clients choose to use Brow Sculpt for everyday wear and Brow Lamination Gel when they want a more lifted, longer-lasting result.
Can your products be used on laminated brows?
Can your products be used on laminated brows?
Yes. Our brow products work very well on laminated brows. We recommend using a light hand when applying brow pencil and finishing with a small amount of Brow Sculpt or Brow Lamination Gel to shape and hold the hairs in place.
Our Brow Lamination Gel is especially great for laminated brows because the formula contains nourishing ingredients such as Vitamin E, Pro-Vitamin B5, castor oil, and jojoba oil, which help condition and hydrate the brow hairs after a lamination service while keeping them styled and in place.
Can your products be used on sensitive skin?
Can your products be used on sensitive skin?
Our products are designed to be gentle and suitable for most skin types, including sensitive skin. Many of our formulas contain hydrating and conditioning ingredients, such as Vitamin E, to help the product glide onto the skin smoothly and comfortably.
As with any cosmetic product, we recommend performing a patch test if you have known sensitivities.
Orders
Can I cancel my order?
Can I cancel my order?
Once your order is placed, we begin processing it right away to get your beauty essentials to you as quickly as possible. If your order hasn't shipped yet, contact us immediately we'll do our best to catch it in time.
If you need to cancel your order, please contact us as soon as possible at info@standoutbeautyshop.com , and we will do our best to accommodate your request. If the order has already been processed or shipped, it can no longer be cancelled.
Can I change my shipping address after I order?
Can I change my shipping address after I order?
If you need to change your shipping address, please contact us as soon as possible at info@standoutbeautyshop.com.
We can only update the shipping address if your order has not yet been processed. Once an order has been shipped, we are unable to make changes to the delivery address.
What if I want to speak to someone?
What if I want to speak to someone?
Whether it's a product question, shipping concern, or you just want to sayhi we’re here for it. Fill out our contact form and our customer care team will respond within 24–48 hours (excluding weekends).
I didn’t receive a confirmation email — what should I do?
I didn’t receive a confirmation email — what should I do?
Please check your junk or spam folder, as confirmation emails can sometimes be filtered there. If you still cannot find it, please contact us at info@standoutbeautyshop.com, and we will be happy to assist you.
Can I use a discount code after I place my order?
Can I use a discount code after I place my order?
Discount codes must be applied at checkout and cannot be added after an order has been placed. Please make sure to enter your code at checkout to ensure it is applied to your order.
Order Processing Times
Order Processing Times
Orders are typically processed within 1–2 business days. During launches, promotions, and holidays, processing times may be slightly longer. We appreciate your patience and support.
Shipping
Where do you ship from?
Where do you ship from?
All orders are shipped from Canada <3
Do you Ship Internationally?
Do you Ship Internationally?
Yes, we ship internationally to many countries!
However at this time, we have temporarily paused shipping to the United States due to significant increases in shipping and import costs. We hope to resume U.S. shipping in the future and will share updates as soon as more affordable shipping options become available.
Why is U.S. shipping currently unavailable?
Why is U.S. shipping currently unavailable?
Due to recent increases in shipping and import costs, shipping to the United States has become significantly more expensive :(
In order to avoid passing extremely high shipping fees on to our customers, we have made the decision to temporarily pause U.S. shipping. We hope to offer U.S. shipping again in the future once more reasonable shipping options become available.
Will I have to pay duties/ import fees?
Will I have to pay duties/ import fees?
International orders may be subject to duties, taxes, or import fees depending on your country’s regulations. These fees are not controlled by Standout Beauty and are the responsibility of the customer.
How long will it take to receive my order?
How long will it take to receive my order?
We process orders quickly so you can start enjoying your products sooner. Orders are typically processed within 1–2 business days, and shipping times vary by location.
Estimated delivery times will be shown at checkout. Once your order ships, you will receive a tracking number by email so you can follow your package every step of the way.
Is shipping Free?
Is shipping Free?
Enjoy free shipping within Canada on orders over $75 CAD (excluding Northern and remote regions).
For all other orders, shipping costs are calculated at checkout based on your location and delivery speed.
What if my package is lost or delayed?
What if my package is lost or delayed?
While rare, delays or delivery issues can happen. If your tracking hasn’t updated or your parcel hasn’t arrived within the estimated time, just reach out with email info@standoutbeautyshop.
We’ll work with the courier and make things right as quickly as possible!




